Krakow - Booking information

Studios 1 Bedroom 2+ Bedroom Groups 8+ ZakopaneApartments
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Enquiry / Booking
  • After receiving an Enquiry / Booking, we will promptly confirm the availability and prices and answer all your questions. In case the selected apartment is not available we will suggest you other apartments that would suit your requirements.
  • If you decide to book the apartment please confirm your reservation by e-mail. After that we will make the required dates unavailable.
Payment
  • For a firm reservation you will be requested to make a deposit payment (10-30%). We accept payments by credit card (Visa, Master Card, Diners Club, JCB), Direct Bank Transfer, PayPal, Moneybookers, international money order (Western Union, MoneyGram) or simply sent by registered mail. Details you will receive in the confirmation e-mail.
  • In case of cancellation we do not refund the deposit. But if you want to change the dates of your stay in Krakow we are flexible and try to meet your needs.
  • The balance is payable on the day of your arrival in cash.
  • On your arrival you may be requested to make a security deposit to cover apartment losses should they happen. You will receive the deposit back on the day of your departure. Any costs due to damage, broken or missing items, rules disobeyed or any other costs will be first deducted from your security deposit and secondly (if required) charged to you.
Arrival / Check in
  • On the day of your arrival we will wait for you in the apartment to give you the keys and all necessary instructions. Please inform us about your arrival time – there is no reception so we will be expecting you at the agreed time. 
  •  We recommend our Transfer service - we will welcome you right at the airport and drive you to your home in our car. For more details see Transfer Service.
  • Check-in is from 2 pm and check out is 11. Upon availability and previous notice we are flexible and always try to meet various needs.

  • Please do not hesitate to contact us if you have any queries regarding the apartment. We will be more than happy to answer any questions you may have.
  • In absolute necessity, we reserve the right to change the apartment for an equivalent or better unit.


      Company information: Natasza Celer

                                     Wietora 9/25, 31-067 Krakow

                                     NIP 575-150-3537 (Tax Identification Number)